Design Strategy

Research

Small Business self-service design strategy

Telstra  |  Design Strategy team

Creating a design strategy to guide the redesign of the online self-service experience for Small Business customers.

UX Design

Web

Accessibility

Small Business self-service redesign

Telstra  |  Small Business team

Redesigning Telstra’s legacy ‘Your Telstra Tools’ website to improve usability and drive digital adoption by Small Business customers.

UX Design

UI Design

Web

eCommerce

Accessibility

Americas heating brands family website replatform

Glen Dimplex  |  Group Digital Experience Design team

Re-platforming 5 brand sites while delivering improved usability, accessibility and addressing key barriers to conversion.

Research

UX Design

App

My Telstra app concept design

Telstra  |  Design Strategy team

Defining the IA and conceptual design for the new redesigned Telstra flagship app.

UX Design

One Step Broadband Migration explainer page

Telstra  |  Design Strategy team

Conceptualising an explainer page to overcome customer pain points by understanding complex scenarios and user flows.

Research

UX Design

Broadband Digital Migration design sprint

Telstra  |  Design Strategy team

Facilitating a design sprint to rapidly align Marketing, IT and Design teams on a customer validated design solution.

UX Design

Web

App

Telstra Plus Loyalty program launch

Telstra  |  Design Strategy team

Delivering the launch experience for Telstra's points-based loyalty program to drive awareness and sign-ups across all digital channels (Telstra.com, My Account and the Telstra 24x7 app).

Coming soon

UX Design

UI Design

Web

Group Digital Internal Site

Glen Dimplex  |  Group Digital Experience Design team

Building a resource centre to support our internal users using our internal CMS, PIM and eCommerce products and encourage adoption of digital best practices.

Coming soon

UX Design

UI Design

Web

Sell to BB&R offer flow

Berry Bros. & Rudd  |  Product team

Digitising a manual email process into a simple flow for customers to sell their cellared wine back to BB&R for a profit, enabling the buying team to source rare wines quickly and efficiently.

Coming soon

Design Strategy

UX Design

Research

Web

Magnet Kitchens Trade customer experience and service design strategy

Biglight  |  12 week client engagement

Running parallel strategic & tactical streams, co-creating a to-be service blueprint with validated concept design, while delivering tactical quick wins to Magnet's existing Trade customer site.

Coming soon